Privacy Policy
Your privacy is important to us
Last Updated: December 6, 2024
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1. Introduction
HAPA Tanzania Limited ("HAPA," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile application (collectively, the "Platform").
By using the Platform, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Platform.
2. Information We Collect
2.1 Information You Provide to Us
Account Information
- Name, email address, phone number
- Password (encrypted)
- Profile photo
- Date of birth
- Location/address
Booking Information
- Event details (date, time, guest count)
- Special requests or requirements
- Communication with property owners/vendors
Payment Information
- Payment method details (processed securely by payment providers)
- Billing address
- Transaction history
Listing Information (Property Owners/Vendors)
- Property/service descriptions
- Photos and videos
- Pricing information
- Availability calendar
- Business registration documents
2.2 Information We Collect Automatically
Usage Data
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and time spent
- Search queries
- Click patterns
Location Data
- Approximate location based on IP address
- Precise location (if you grant permission on mobile devices)
2.3 Information from Third Parties
- Social media profile information (if you sign up via social login)
- Payment provider transaction data
- Identity verification services
3. How We Use Your Information
We use your information for the following purposes:
Service Provision
- Process bookings and payments
- Facilitate communication between users
- Provide customer support
- Send booking confirmations and updates
Platform Improvement
- Analyze usage patterns and trends
- Develop new features
- Personalize your experience
- Improve search functionality
Marketing & Communications
- Send promotional emails (with your consent)
- Notify you of special offers
- Provide relevant recommendations
- Send newsletters and updates
Safety & Security
- Prevent fraud and abuse
- Verify user identity
- Enforce our Terms of Service
- Comply with legal obligations
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
Technical Measures
- SSL/TLS encryption
- Encrypted data storage
- Secure payment processing
- Regular security audits
Organizational Measures
- Limited access to personal data
- Employee training
- Data processing agreements
- Incident response procedures
Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention Periods
- Active accounts: As long as your account is active
- Inactive accounts: 2 years after last activity
- Transaction records: 7 years (tax requirements)
- Support communications: 3 years
- Marketing data: Until you opt-out
7. Your Privacy Rights
You have the following rights regarding your personal information:
🔍 Right to Access
Request a copy of the personal information we hold about you
✏️ Right to Correction
Update or correct inaccurate information
🗑️ Right to Deletion
Request deletion of your personal information (subject to legal requirements)
📥 Right to Data Portability
Receive your data in a structured, commonly used format
🚫 Right to Object
Object to processing of your personal information for certain purposes
📧 Right to Opt-Out
Unsubscribe from marketing communications at any time
To exercise your rights, contact us at privacy@hapa.co.tz or update your account settings.
9. Children's Privacy
Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Tanzania. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
HAPA Tanzania Limited
Data Protection Officer
123 Samora Avenue
Dar es Salaam, Tanzania
P.O. Box 12345
Email: privacy@hapa.co.tz
Phone: +255 123 456 789
Your Consent
By using the HAPA Platform, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and sharing of your information as described herein.